Return and Refund Policy

Thank you for shopping with Canta Mart. We strive to ensure our customers are satisfied with their purchases. However, if you are not completely happy with your purchase, we’re here to help.

Return Policy

1. Eligibility for Returns: You may return products within 7 to 10 working days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Certain items, such as custom or special-order products, are not eligible for return.
2. You may return products within 7 to 10 working days from the date of delivery.
3. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
4. Certain items, such as custom or special-order products, are not eligible for return.
5. Return Process: To initiate a return, please contact our customer service team. Upon approval of your return request, we will provide instructions on how to ship the product back to us. Please ensure the item is securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the product received was damaged or incorrect.
6. To initiate a return, please contact our customer service team.
7. Upon approval of your return request, we will provide instructions on how to ship the product back to us.
8. Please ensure the item is securely packaged to avoid damage during transit.
9. Return shipping costs are the responsibility of the customer unless the product received was damaged or incorrect.

Refund Policy

1. Refund Eligibility: Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If the item is approved, we will initiate a refund to your original method of payment.
2. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
3. If the item is approved, we will initiate a refund to your original method of payment.
4. Refund Timeline: Refunds will be processed within 7 to 10 working days after we receive and inspect your returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Refunds will be processed within 7 to 10 working days after we receive and inspect your returned item.
6. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Non-Returnable and Non-Refundable Items

• Certain items, such as clearance, special-order products, and items marked as "final sale," are not eligible for return or refund.
• Products that show signs of use, wear, or damage due to customer handling may not be eligible for a refund.

Damaged or Defective Items

• If you received a damaged or defective product, please contact us immediately with photographic evidence of the damage. We will arrange for a replacement or a full refund as per your preference.

Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to our customer service team.

We value your business and are committed to ensuring a smooth and satisfactory shopping experience.